Food Truck Fulfilment Timeline & Procedures

Customer Pays Invoice Deposit

• Make sure all event details are on the event invoice and it is clear.

Add event details to the calendar

• Add event to the Event Resource Center or Savory Kitchen Calendar 
  • Copy-paste all the event details to the description area of the calendar 
    • Make sure it includes the day of the contact persons phone number 

Add Shop out Date calendar

• Set date for shop out in the calendar
  • This should be 2 to 4 days before the event, coordinate this time with the chef 

Identify all equipment needed for the event 

• Reserve all rental equipment with Event Resource Center warehouse 

Hire Vendors

• Reserve any rentals or equipment that Event Resource Center Does not have with a partnering company 
  • Event Resource Center Partner List 
    • Guzmans Party Rentals 
      • 720-427-3597
    • Denver Galm Events 

Hire Staff 

•   Identify how many staff is needed for the event
  • Call or email each person and have them register to work the event.  

Shop Out 

• Use a list when shopping out 
• Shop outs should not take more than 2 hours 
• Chef or event planners do shop outs 

Food Prep 

• Follow all approved Event Resource Center recipes 

Load Food to truck 

• Place warm and hot food in hot boxes 
• Cold food goes in lower fridges or under tables 
• Make sure everything is secure 

Drive to event 

• Only approved drivers can drive the trucks 
• Only two people can ride in the food truck 
  • Must wear seat belt when the truck is moving 

Greet host and park truck

• The event planner or team captain should introduce themselves to the host and confirm truck parking and setup timing  

Setup Event

• Setup the food assembly and make sure everyone knows what they are responsible for  

Open Window when ready  

• Open the owning to signal that you are ready 

Service Is Live 

• Make sure gloves are on when handling food
• Smile and be extra personable 
• Go the extra mile for customers whenever possible 

Close down & Cleaning 

• Confirm with host before closing down 
• Clean and sanitize all surfaces 
• Clear off all table tops 
• Put hot and warm food in hotboxes 
• Place all chafers and pan under the cooking area 
• Sweep the floor of the truck
• Put all trash in the garbage and replace garbage liner 
• Pull in the generator 
• Have the truck ready for the next event 

Drive truck back to hub

• Do not make any stops unless its to get gas 

Clean  all used equipment 

• Clean all the kitchen equipment 

Send customer a thank you note

• Send a thank you card using the post office or send an email thank you.

 

Link to doc: https://docs.google.com/document/d/1TVdbf5FzzLQAFs32-oDvp5_-ieYd4-zyNXfPfIxMRYE/edit?usp=sharing